Customer Service Executive  

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

2 Years

Required Qualification:

DIPLOMA

Requires Traveling:

No

Salary:

5000 - 8000 AED

Salary Type:

Per Month

Total Vacancies:

5

Skills

shipmenttrackingcomplaintsinternalservicelogistics operationsmonitorcustomertransactionspricingsalesteamupsellingcustomer service

Description

Responsibilities:

• Assist customers with inquiries, orders, and shipment tracking.
• Resolve any issues or complaints raised by customers in a timely and satisfactory manner.
• Coordinate with internal teams and external service providers to ensure smooth logistics operations.
• Monitor and update customers on the status of their orders and shipments.
• Manage and maintain accurate records of customer interactions and transactions.
• Provide pricing and delivery information to customers as requested.
• Collaborate with the sales team to identify potential upselling or cross-selling opportunities.
• Continuously seek opportunities to improve customer service processes and exceed customer expectations.
• Must have experience in wines/alcoholic beverages .